CLEVEDON MAN WITH A VAN

Eddy Leasing Limited (trading as Clevedon Man with a Van)

Terms and Conditions — Removal Service

IMPORTANT NOTICE: Please read these Terms and Conditions carefully before booking. By making a booking with Clevedon Man with a Van you agree to be bound by these terms.

1. About Us

Clevedon Man with a Van is a trading name of Eddy Leasing Limited, a company registered in England and Wales. When you make a booking through us, you are engaging with Eddy Leasing Limited acting as an intermediary or booking agent on behalf of a third-party removal service provider.

Registered Business: Eddy Leasing Limited

Trading As: Clevedon Man with a Van

2. Third-Party Service Providers — Important

Please be aware of the following:

Your removal booking is fulfilled by an independent third-party contractor or service provider (the “Provider”). Eddy Leasing Limited acts solely as a booking agent or intermediary to connect you with the Provider.

The Provider holds their own public liability insurance, goods in transit insurance, and any other relevant licences required to carry out removal services. The legal contract for the physical removal service is between you and the Provider.

Eddy Leasing Limited does not accept liability for any loss, damage, injury, or failure of service arising from or in connection with the provision of the removal service by the Provider. All liability in respect of the physical service rests with the Provider.

By accepting these Terms and Conditions, you acknowledge and accept this arrangement.

3. Our Services

We offer two removal service options, both using a Luton van. All hourly rates are calculated as a round trip — time begins when we leave our base and ends when we return. This includes all driving time, loading, unloading, and any waiting time on the day.

Option 1 includes a dedicated driver and a separate helper, making it the faster and more efficient choice for larger moves.

Option 2 is a solo operator who both drives and helps with loading and unloading — ideal for smaller, more straightforward moves.

Where possible, we will provide you with an estimate before your move. Please see Section 4 for full details of how pricing works.

4. Pricing, Estimates and Payment

Estimates

We will always try to give you an honest estimate before your move. However, estimates are not fixed quotes. The final price is based on actual time taken and may vary due to:

• Traffic or road conditions on the day
• The actual volume or weight of items to be moved
• The number of floors at either property
• Delays waiting for keys or access to become available
• Any additional items or services requested on the day

How Time is Calculated

All hourly charges are calculated as a full round trip — the clock starts when we leave our base at the beginning of the job and stops when we return. Time is rounded to the nearest 30 minutes.

Deposit

A non-refundable deposit of £100 is required to secure your booking. Your booking date will not be held until the deposit has been received. The deposit will be deducted from the final amount owed.

Final Payment

The remaining balance is due in full on completion of the removal, before the crew departs. We accept payment by cash or bank transfer. Payment details will be provided at the time of booking.

If final payment is not received on completion, Clevedon Man with a Van reserves the right to charge interest on the outstanding amount and pursue recovery through appropriate legal channels.

5. Bookings

All bookings are subject to availability. A booking is confirmed only once you have received written or electronic confirmation from Clevedon Man with a Van and your £100 deposit has been received.

You are responsible for providing accurate and complete information at the time of booking, including:

• Full collection and delivery addresses, including floor levels and access details
• A fair and accurate description of all items to be moved
• Any parking restrictions, narrow access, or permit requirements at either property
• Whether a property has a lift or requires items to be carried up or down stairs
• Any fragile, high-value, or unusually heavy items

Clevedon Man with a Van reserves the right to decline or cancel a booking where information provided is found to be inaccurate or misleading, or where the actual job is materially different from what was described.

6. Your Responsibilities

To enable the removal to proceed safely and efficiently, you agree to:

• Ensure all items are reasonably ready for loading at the agreed time
• Disconnect and prepare any appliances (washing machines, dishwashers, etc.) prior to the move
• Inform us of any items requiring specialist handling, dismantling, or reassembly
• Ensure safe and lawful parking is available at both the collection and delivery addresses
• Ensure the property is accessible at the agreed time
• Be present or have an authorised representative present throughout the removal

Any additional time or costs arising from failure to meet these responsibilities will be charged at the applicable hourly rate.

7. Items We Cannot Move

For safety and legal reasons, the following items cannot be transported:

• Hazardous, flammable, or explosive materials
• Gas canisters or pressurised containers
• Firearms, ammunition, or illegal items
• Perishable food items (unless agreed in advance and appropriately packaged)
• Live animals or plants
• Valuables such as cash, jewellery, or important documents (which you should carry personally)

If such items are presented on the day, the Provider reserves the right to refuse to move them. This will not constitute grounds for a refund or cancellation.

8. Damage and Loss

As noted in Section 2, the physical removal service is carried out by a third-party Provider who holds their own public liability and goods in transit insurance. Any claims for damage or loss arising during the move must be directed to the Provider.

To support any claim, we strongly recommend that you:

• Note and photograph the condition of valuable or fragile items before the move
• Report any damage or loss to the Provider on the day, before the crew leaves
• Follow up any verbal report in writing within 24 hours

Eddy Leasing Limited accepts no liability for damage to items, property, or third parties arising from the physical removal service.

9. Parking and Access

You are responsible for arranging adequate parking for the removal vehicle(s) at both the collection and delivery addresses. Where a parking permit or suspension is required, it is your responsibility to arrange and pay for this in advance.

If the removal vehicle cannot park within a reasonable distance of the property due to circumstances within your control, additional time charges will apply at the applicable hourly rate.

10. Cancellation and Changes

The £100 deposit is non-refundable in all circumstances, including cancellation.

Cancellations made more than 48 hours before the scheduled removal will not incur any additional charge beyond the deposit.

Cancellations made within 48 hours of the scheduled removal may be subject to an additional cancellation fee, which will be communicated to you at the time of booking.

If your moving date changes (for example due to a delayed property completion), please notify us as soon as possible. Rescheduling is subject to availability and must be confirmed in writing. We cannot guarantee availability on an alternative date, and the original deposit will be applied to the rescheduled booking where possible.

11. Limitation of Liability

Eddy Leasing Limited’s total liability to you in connection with any booking shall not exceed the booking fee paid by you to Eddy Leasing Limited for the intermediary service.

Eddy Leasing Limited is not liable for:

• Damage to or loss of items during the removal
• Damage to either property during the removal
• Delays caused by traffic, access issues, or circumstances beyond the Provider’s reasonable control
• Costs arising from delayed completion of a property purchase or tenancy

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

12. Insurance

The Provider appointed to carry out your removal holds their own public liability insurance and goods in transit insurance. Details of the Provider’s insurance can be requested at the time of booking.

Eddy Leasing Limited strongly recommends that customers arrange their own contents insurance to cover their belongings during transit. Standard home contents policies may not cover items during a move — please check with your insurer.

13. Complaints

If you are dissatisfied with any aspect of the service, please contact us in the first instance:

Clevedon Man with a Van (Eddy Leasing Limited)

Email: [your email address]

We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. Where a complaint relates to the conduct of the Provider or physical damage/loss, we will liaise with the Provider on your behalf, although ultimate liability for the physical service remains with the Provider.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

Eddy Leasing Limited reserves the right to amend these Terms and Conditions at any time. The version in force at the time of your booking will apply to that booking.

Last updated: 15 June 2026

Eddy Leasing Limited — Registered in England and Wales